What areas do OCM Alarms cover?

OCM Alarms covers all the Dublin and the greater Dublin Area including Kildare, Meath and Wicklow. We cover other areas upon request but rates may be greater depending on distance. Call office on (01) 651 9324 for further details.

Is OCM Alarms a fully licensed company?

Every Alarm and Electrical system is tested and approved to the EN – 50131-1. In recognition of our professional operation, the company is certified by:

  • NSAI
  • PSA
  • RECI

Why use a licensed company?

All licensed installers are experienced experts who, as a normal part of the licensing process, have been vetted by the Gardaí and are subject to ongoing regulation by the PSA. Licensed installers have demonstrated their competence in achieving compliance with the applicable European standard setting out how the intruder alarm system is installed Unlicensed installers are committing a criminal offence and the PSA has convicted several installers and companies. Where the services of an unlicensed installer are engaged both the unlicensed installer and the client are liable for criminal prosecution with penalties of fines and/or imprisonment. http://www.psa.gov.ie/en/PSA/Pages/offences

Do OCM engineers carry I.D. with them?

Yes, all our engineers will have valid I.D. on them at all times.

Are quotations free? What if I feel I need a site survey?

Quotations are free. A site survey for a domestic alarm is often not required for standard houses. For one-off houses that are complex in design or are seeking to incorporate access control or CCTV, a survey may be required.

How long do I have to wait for an installation?

Lead times for service calls or installations vary depending on demand, from same day service up to a week. On average an engineer will be with you with you within two working days.

Do OCM have 24 hour emergency service?

Yes, for maintenance contract holders.

How can I pay for my alarm install or service?

A customer may pay for works done directly to the engineer upon completion of the works, or contact the office directly on (01) 651 9324 and pay by credit/debit card. A receipt and invoice will be supplied for payments.

How long is my alarm guaranteed for?

All our alarms are guaranteed for the first year following installation – that includes parts and labour charges as a result of faulty equipment or workmanship. However, we will not take responsibility for damage due to a cabling fault not installed by us, such as places that already had wiring for an alarm.

Can I set the alarm at night?

Yes, and we always advise you do. We can program the system to include only those areas of the premises that you want protected and exclude others for the ‘night’ setting. It is more disturbing to be burgled when you are asleep that when you are out of the house.

Can I get a reduction on my home insurance if I have an alarm?

Yes, many insurance companies will give you a reduction of between 10%-15% on your annual premium if a professional alarm system, certified to EN 50131-1, is installed.

Will pets set of my alarm?

Pets can cause false activations. The motion detection PIR is pet immune up to 35kg. Also, windows and doors are fitted with inertia sensors that will activate the alarm upon vibrations and impulses from contact. However there is flexibility in the system whereby the inertia sensors have been engineered to activate under specific criteria, thus minimizing the amount of activations to pet activity. If the system is wireless the PIR is not pet immune.

Am I eligible for a grant?

Intruder alarms may be used along with other renovations in the Home Renovations Incentive (HRI) Scheme. The Incentive provides for tax relief by way of an Income Tax credit at 13.5% of qualifying expenditure on repair, renovation or improvement works carried out on a main home or rental property by qualifying Contractors. The works must cost a minimum of €4,405 (before VAT) per property, which will attract a credit of €595 per property. Where the cost of the works exceeds €30,000 (before VAT) per property, a maximum credit of €4,050 per property will apply. http://www.revenue.ie/en/tax/it/reliefs/hri

How long does a new install take?

The length of time is dependent on the size of the system being installed. Typically to estimate the time needed to allow for an install, allow 15 minutes per window and doors, plus an additional two and a half hours. The majority of alarms are installed on the same day.

Will my alarm work in the event of a power failure?

Yes. There is a back-up reserve battery located in the alarm panel which will maintain the alarm for up to a minimum of 12 hours if maintained correctly.

Can I change my user code?

Yes, but only if manager menu is activated on your intruder alarm.

Type in your alarm code which you use to unset you alarm which will bring up “Full Arm?”. If it is a brand new alarm, and unless informed differently, our engineer will have used the code 1111. Note: If your system arms immediately, manager menu is not activated on your system and will require an engineer to call out to reset the system.

  • Hit the # key until “manager menu” appears (8 times) (the # key is your “next” button)
  • Then press “yes”
  • Then press # until it comes to “User Code”
  • Press “yes” x 2
  • Prompt for new code appears
  • Enter new code (press “yes”)
  • Verify new code (press “yes”)
  • Press “Quit” until the date and time are shown (which is the resting state for your alarm)

How can I silence my alarm?

Silencing your alarm can only be achieved by entering a valid user code.

Is it worth getting a dummy intruder alarm box?

Having a dummy alarm box may assist in raising awareness that an intruder alarm exist if entering from the rear of the house. However some intruders may tell the difference between a working alarm system and an empty shell sitting on the outside of a house.

How do I change my details or key-holders?

You may change your details or key-holders by contacting you monitoring company with your account number to hand. They will advise you how to proceed.

If I am connected to an Alarm Receiving Centre (ARC), what happens if I set off my alarm?

  • Step 1: An alarm system activates and a signal is sent to the central monitoring station.
  • Step 2: The monitoring station receives a signal and the customers details automatically flash on the screen within seconds.
  • Step 3: The method of signalling automatically tells the controller the nature of the alarm, i.e. burglary, fire, personal attack etc.
  • Step 4: To eliminate false alarms the controller may telephone your premises i.e not on a panic alarm signal. Should an incorrect passcode be given or no reply received, it will be treated as an emergency.
  • Step 5: A controller immediately acts on your behalf notifying the Gardaí, keyholders and other relevant emergency services.
  • Step 6: All information in respect of the activation and subsequent actions taken are recorded on a real time basis. This information can be recalled at any time.

How does the phone app work?

To avail of the phone app you must have the GSM-SC to communicate with the app. HKC Phone-App available to download for €7.99 The HKC App, will allow end users to remotely control their security system. The App offers easy set & unset commands, push notification (with audible annunciation), fully functional keypad, log interrogation and, depending on your system control panel, output switching.

App downloads:

Can I get CCTV with my alarm?

Yes. Domestic CCTV packages are available to go with the intruder alarm. Typically 4, 8 and 16 camera systems with remote access/viewing via app on your smart phone are available.

What if I have forgotten my alarm code? Moved into new home but never received alarm code?

Unfortunately if you have forgotten your code an engineer will be required to attend to reset the code. This will incur a call-out fee. If the alarm is an OCM installation, unless an alternate alarm company has serviced the alarm previously, the alarm will contain an OCM engineer code which will allow the engineer to access the system easily. In the event that the system is not an OCM installation or the engineer code has been changed by another company, it will require the engineer to default the system. However, If an alarm panel is engineered locked an OCM engineer will not be able to default the system successfully. In this instance the only way forward is to obtain the engineers code from the company that serviced the alarm last or to install a new control panel as a worst case scenario.

Why has my text service stopped working with my alarm? Can this be fixed?

Eircom have decided to remove the functionality that supports “Fixed SMS” (i.e. the ability to send and receive SMS via fixed land line phone). In order to get around the Eircom service that is now suspended, there are two options open to you in order to keep your self-monitoring.

  • HKC has established a server through their subsidiary company SRC Ltd, which will provide the service that Eircom previously provided. In order to avail of this service an engineer will be required to call out to re-programme the communications aspect of your intruder alarm to report your alarm events to a different ‘service number’ from that of Eircom. A call out fee would be incurred for the engineer to work on the system. There is a further service charge from SRC Ltd, to be paid monthly by direct debit for a 24 month contract of €3.40 (incl. VAT) a month.
  • Alternatively, a GSM-SC module may be installed into your alarm panel. This is only available for HKC 1070 panels (HKC installs after 2009). A call out fee and cost of GSM-SC would be incurred for the engineer to install on your alarm system, of €270 (Incl. VAT). There is a further service charge from SRC Ltd, to be paid monthly by direct debit for a 24 month contract of €4.99 (incl. VAT) a month. This would allow access to text alerts and use of the new HKC phone app with multiple user friendly functions.

What is the difference between wired and wireless alarms?

Wired alarm system has cables connecting all the detection devices back to your control panel. This involves cables run around your house from each point. Most new houses have alarm cables pre-installed during construction.

Wireless detectors contain batteries and transmitters inside the sensors and enable them to send signals by radio-wave back to your control panel. This eliminates the need for cables and makes for tidier installations if the house has not been pre-wired for. Batteries last about 4 years and are monitored by the control panel.

Do you install perimeter security, beams for example?

Yes. Perimeter beams are a good way in which to alert to potential intrusions prior to encroachment on the house. We specialise in the installation of this type of system.

What if I have a non-OCM alarm? Can OCM take it over or service alarm?

Yes. If an alarm panel is not engineered locked a OCM engineer will be able to default the system and re-programme it. However, if an alarm panel is engineer locked a new panel will be required if an engineer code cannot be obtained. It cannot be determined whether your alarm system is engineer locked until our engineer attempts to re-programme the system on site.